Chatbot flows

When candidates finish job discovery process can choose a position they are interested in. They start the application process by clicking Apply Now under a specific job position in the job carousel. You can choose to send the candidates to a web page where they continue with their application or you can also let them apply directly in the chatbot.

Content flow is a great opportunity to give your users a guided experience. They can choose to follow the designed path to learn more about your company, troubleshoot their issue, prepare for the interview and much more. Also, answers, that do need more clarifications, can be handled by the content flow (user, from the FAQ flow, can enter Content flow).

Once the question is classified as FAQ or Small talk, the chatbot enters the FAQ flow. If the chatbot knows the response right away (when similar questions have already been trained) user will be provided with the answer from the corresponding, trained category. If the chatbot was not able, with confidence, provide a response, the “Unknown answer“ response is given to the user automatically (like: “I cannot answer this question yet, I will ask my human colleagues and get back to you!“). This response can be customized at the Implementation stage and variations of it can be created (advisable). Once the user receives a response, the chatbot asks if they have any further questions. They can exit the flow by choosing “No“, return to the beginning of the FAQ flow by choosing “Yes“, or just ask another question without clicking anything and get a response to their request.

The feedback feature is valuable if you want to figure out what your candidates think about their experience in the chatbot. Feedback can be triggered after, a customizable, idle time. Idle time starts at the moment the system can recognize that the user/candidate is no longer actively speaking to the chatbot.

The job discovery feature makes the current open positions available to the candidates. In this flow, the candidate will answer a few questions like “In which city are you looking for a job?”. Currently, we support job discovery based on the job’s location (city, country), seniority level, category, and type. You can decide on the questions and their order. This information must be available for each job offer in your ATS or jobfeed if you use one. On the basis of the candidate´s answers, the available jobs will be filtered and shown. The candidate can answer these questions either by clicking on quick reply buttons or type in an answer. Chatbot will show only options that will provide at least one result so do not worry about zero results search. If the last step of the search will give you just one option, it will be skipped by the chatbot and will lead the user straight to the job carousel.