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Check this overview to see the main differences between platforms.

WhatsApp allows you to implement a text-based chatbot. To set up a chatbot on WhatsApp we will need a phone number and WhatsApp API license.

Phone number

  1. If you have already a phone number:

    1. And it was already used on WhatsApp (Private or Business)
      You will need to complete this process to migrate the phone number and delete the WhatsApp account associated with that phone number. After that, we can start the license application process. If the number is currently being used, to avoid any downtime, we can start the process and coordinate the date where the number can be switched yo WhatsApp API

    2. And it was never used on WhatsApp
      During the license application process, you will need to provide us with an activation code that WhatsApp will send to your number so you should have access to either SMS or voicemail of that phone number.

  2. If you do not have a phone number yet:
    We are able to provide you with a localized phone number. Keep in mind that due to some country-specific legal limitations this option may be limited. Please check with your Account Executive or Implementation Manager if your country is available.

WhatsApp license application

Keep in mind that your company needs to meet WhatsApp Commerce Policy guidelines to be allowed to operate on the app.

Once we have a phone number that can be used or moved to WhatsApp API, we can start the license application process. This is the information we will need from you to complete it:

  1. Full brand name (for example: jobpal ltd.)

  2. Brand address
    Please provide full address: street, number, postcode, city and country.

  3. Brand point of contact
    This person must be employed by the brand, this will be the person that will also receive confirmation of the WhatsApp API license setup.

    1. First name

    2. Last name

    3. Email

    4. Phone number

  4. WhatsApp information

    1. Customer Facebook Business Manager ID
      This number can be found in the "Business Info" section of your Facebook Business Manager Dashboard

    2. Desired Phone Number

    3. Name associated with the number
      This is the name that's displayed when your message appears in your users's apps. It cannot be changed or edited later.

    4. Region. Choose between the United States and European Union
      Once WhatsApp Business API has been activated in one region, it cannot be migrated to another region.

If the phone number belongs to you we will coordinate the activation process. Once we apply for the license we will be asked for the code immediately and we will need you to provide it within 15 minutes.

WhatsApp integration

  • visually on the website

  • creating QR codes

  • links to API - how to create them

WhatsApp web

WhatsApp QR codes

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