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See feedback flow in this mockup (aquamarine color) |
The feedback feature is valuable if you want to figure out what your candidates think about their experience in the chatbot. Feedback can be triggered after, customizable, idle time. Idle time starts at the moment the system can recognize that user/candidate is no longer actively speaking to the chatbot. If you have an Application flow, your candidates can also access feedback flow once they complete and send their application:
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We do not recommend setting up short idle time in Appapp-based chatbots like WhatsApp. In a case of Weba web-based solution you may consider shorter idle time so you can get some feedback before user leaves your website (if the user comes back to your website they will get a notification with a prompt for feedback if they left before they got it last time). |
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See feedback flow in this mockup (aquamarine color) |