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Facebook’s setup tool provides a simple UI for customizing the greeting message, theme color, displayed response time, and setting the whitelisted domains for the plugin. You can also customize it further, more information available on the Facebook Developer website.

Note

You have a 24hrs idle time to respond to your users (meaning, once your users will stop interacting with the chatbot, you have 24hrs to reconnect them, otherwise chatbot will not be able to display the message to your user). This Facebook limitation impacts usually direct answers or delayed answers since both may be provided outside that window.