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The most common entryway is the “Ask a question“ button in the main menu or welcome message. User can also write a variation of “I have a question“ that the chatbot would understand as a trigger for FAQ flow and ask “What would you like to know?“.
Another, common space where FAQ is usually enabled is Content flow. There you can decide which block will handle the FAQ (meaning - when the user will be able to ask their questions without first using the “Ask a Question” button). You can also create in your blocks: buttons, quick replies, transitions, etc. that will lead users to the FAQ flow.
Another important entry point is the job carousel, where candidates can ask a position-specific question. In this case, answering “No” to the “Do you have any other question?” will take the user back to the job carousel (and not to the main menu like in other cases).
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