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Depending on the chosen platform, an avatar would usually be located at the top of the chat window and/or next to messages that the chatbot is sending to your users. You can choose to create a brand new avatar, perhaps robot-like design or just use your company’s logo. We do not recommend using realistic photos that may mislead your users into thinking that they are talking with a human.
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In the case of Facebook Messenger chatbots, the avatar is the profile picture of your Facebook Page. The avatar is not available in SMS-based chatbots. For other platforms we are able to setup chatbot-specific profiles and adjust the avatar. |
Name
By naming your chatbot you can give it more personality and make it more memorable for your users (and your team as well!).
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If you have chosen a WebMessenger based chatbot, we can implement a few visual adjustments, please follow this article to learn more. In the case of a Facebook Messenger based chatbot, you can adjust the feel and the look of the plugin. Read more about it here.
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We are not able to visually influence WhatsApp, WeChat or SMS-based chatbots |
Voice
There are a few things that we recommend taking into account when writing your chatbot answers, small talk replies or when phrasing questions.
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