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Depending on the chosen platform, an avatar would usually be located at the top of the chat window and/or next to messages that the chatbot is sending to your users. You can choose to create a brand new avatar, perhaps robot-like design or just use your company’s logo. We do not recommend using realistic photos that may mislead your users into thinking that they are talking with a human.

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Name

By naming your chatbot you can give it more personality and make it more memorable for your users (and your team as well!).

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In order to find a suitable name for your chatbot it can help to think about what would represent your company’s voice and values best. Which name could be easily connected to your company? Do you have a mascot with some great name you can use? In the past our customers came up with some great ideas by creating internal surveys and competitions. It is also a great way to engage your colleagues and spread awareness of the project internally.

If you have decided to use a specific name it is advisable to include it in the welcome message. Make also sure that your users are aware that they are talking to a chatbot. Example: “Hi I am Loki, {your company}'s career assistant and I am here to help you learn more about {your company} and to find your next job.”

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If you have chosen a WebMessenger based chatbot, we can implement a few visual adjustments, please follow this article to learn more. In the case of a Facebook Messenger based chatbot, you can adjust the feel and the look of the plugin. Read more about it here.

Voice

There are a few things that we recommend taking into account when writing your chatbot answers, small talk replies or when phrasing questions. 

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