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Thanks to this functionality you are able to set up your Facebook Messenger chatbot on your website. Your users will be able to access the chatbot from their Facebook account or as Guests - : meaning that they will would not have to have a Facebook account to talk to the chatbot.


Facebook’s setup tool provides a simple UI for customizing the greeting message, theme color, displayed response time format, and setting the whitelisted domains for the plugin. You can also customize it further, more information available on the Facebook Developer website.


You have a 24hrs 24-hour idle time to respond to your users (meaning, once your users will stop interacting with the chatbot, you have 24hrs 24 hours to reconnect with them, otherwise the conversation will time out). This Facebook limitation impacts usually direct answers or delayed answers since both may be provided outside that time window.