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Once you train the question (attach a category to it) or provide a direct answer for it, your user will receive a response in a matter of minutes (if they are already inactive for some time, meaning they are not proactively interacting with the chatbot).
Delayed answers on different platforms
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For a full overview of our four main platforms go here: Top Platforms Overview: WhatsApp, WebMessenger, FB MessengerFacebook, Web Messenger WeChat & WeChatSMS.
When the user will not get an answer back?
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