The feedback feature is valuable if you want to figure out what your candidates think about their experience in the chatbot. Feedback can be triggered after, a customizable, idle time. Idle time starts at the moment the system can recognize that the user/candidate is no longer actively speaking to the chatbot. If you have an Application flow, your candidates can also access feedback flow once they complete and send their application:
Feedback can be configured. If you request feedback after idle time, we recommend asking the user first if they want to provide it to avoid false-negatives. Then you are free to choose other questions. Here is a sample feedback flow:
Would you like to provide us some feedback? Suggested responses: Yes and No
If No is chosen, the user escapes the flow.
If Yes, the user can get one those type of questions (order can vary):
Usefulness e.g. Did you find this experience helpful?
Recommendation to colleagues e.g. Would you recommend this chatbot to your friends or colleagues?
Free text feedback e.g. What did you like about this experience? How could we improve it? (user has the option to “Skip” this step).
If you have an Application flow, your candidates can also access a feedback flow once they complete and send their application:
Are copies of those feedback questions customizable?
Yes, they are, and so are the suggested answers.
Can I send a prompt for feedback only after the application?
Yes, this option can be enabled