Small talk is a special feature we have developed to handle common user requests. We sift through the incoming questions and, if they belong to one of the small talk categories, provide answers for them automatically (without intervention from Chatbot Trainer). Those answers are not available in your Dataset dataset for that reason. This way we are able to reduce the time you and your team spend approving unnecessary questions like “How are you?“ or heavily limit the visibility of insults that chatbot may experience. You can see how this engine works here:
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