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Can I create hyperlinks?
Unfortunately, it is not possible. Please use full links (starting with http:// or https://) instead to make sure that they are clickable for the user. You can of course use link shorteners like bit.ly to provide better UX in a case of long links.Can I make text bold, italic, or apply any other formatting to it?
Unfortunately, it is not possible.Can I add emojis to my answers? How to do it?
Yes, you can! Please copy and paste the image of your emoji from any database available online (for example https://emojipedia.org/)Can I add images or videos to my answers?
Unfortunately, it is not possible. If your chosen platform supports it, you can direct your questions into the Content Flow that can handle images and videos.Can I provide an answer with follow-up buttons or quick replies?
You cannot do it in your dataset but you can, with support from your Implementation Manager, create a category that will lead to the Content Flow block. That block can contain buttons or quick replies that will lead to more content.How can I create a fallback answer in my context-dependent categories?
Unfortunately, it is not possible. Please make sure that all possible contexts have an answer before going live. The general answer will only be given when a question is not asked in the context of a job.
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