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Turning a category into context-dependent will make the chatbot give different answers to the same question depending on the actual context of the conversation. A typical context is a job position or a group of job positions. The context is set when the candidate selects the job position (typically in the job carousel) and asks a position related question.
Setting up a context
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dependent category
You can make a category context - dependent by checking the checkbox upon category creation on the FAQ page on the dashboard. More information on the process here.
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Also, an already created category can be be made context - dependent by checking the checkbox in the “category core data” section on the “category” tab of the FAQ page on the dashboard. More information on the process here.
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How to handle context
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specific questions?
Incoming questions are displayed in the list view of the training tab on the FAQ page. If a question has a context set, it’s displayed in the context column:
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Whenever a context is set and the question belongs to a context - dependent category the context specific answer will be given. If no such response exists yet, the chatbot won't use the category's general answer - you'll have to respond the question via a direct answer. In case of context - independent categories the chatbot will always respond with the general answer irrespective of the actual context.
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